Have a Question?
Account Troubleshoot
Empowering Care Through AI-Driven Documentation.
why I am unable to Sign-up or register a new account?
- Please ensure your internet connection is stable and try the registration process again. If you need further assistance, click here.
- Clear your browser’s cache and cookies, then refresh the page and try again.
- Ensure all required fields in the registration form are completed correctly. Double-check that your email address is entered in the properly.
- If the email address is already in use, use a different email address to create a new account.
Why I am unable to sign in to a newly created account?
You may not have completed the email verification process, which is required to activate your account.
Check Your Email for Verification
- Look for a verification email sent after registration.
- Click on the link in the email to activate your account. If you didn’t receive the email, check your spam or junk folder.
- If you still can’t find it, contact our support team at support@qurenote.ai
Confirm Username and Password
- Double-check the username and password you are entering. Ensure they are typed correctly and check for case sensitivity.
- If you forgot your password, use the “Forgot Password” link to reset it. If you need further assistance, click here.
Why I am unable to reset my password ?
Double-check the email address or username you entered during the password reset request to ensure it is correct
Check Your Email for the Reset Link
- Look for the reset email in your inbox. If you don’t see it, check your spam or junk folder.
- If you still haven’t received it, wait a few minutes and try again, or request a new link.
- If the original link expired, request a new password reset link by selecting “Resend Reset Link” or “Forgot Password?” again.
- If you’ve tried all the steps and still cannot reset your password, contact support for assistance click here.
