DICOM Viewer Troubleshooting 

Empowering Care Through Smart Imaging and Reporting. 

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Why is the DICOM Viewer not loading my study? 

1. Use a modern browser (Chrome, Edge, Safari). 
2. Ensure a stable internet connection. 
3. Clear cache & cookies, then reload. 
4. Confirm you have study access permissions. 

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Why are images taking too long to load? 

1. Large CT/MRI datasets may load slower. 
2. Use a fast Wi-Fi or wired connection. 
3. Close unused apps/tabs. 

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Why can’t I use zoom, measurement, or annotation tools? 

1. Update to the latest browser version. 
2. Disable conflicting extensions. 
3. Confirm your user role has permissions. 
4. Refresh the study page or restart the session. 

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Why are my annotations not saving? 

1. Ensure you are logged in.
2. Verify you have edit rights on the study. 

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Why is the viewer freezing or unresponsive? 

1. Check device CPU/RAM usage. 
2. Restart the browser and PACS session. 
3. On mobile, close other apps before viewing studies. 

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Why can’t I download a study? 

1. Ensure your device is connected to a secure internet.
2. Ensure your user role allows download/export.

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